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Refund policy

 

TERMS AND CONDITIONS

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read

these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

1.

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are

ohmyvouge of 15 Northgate, OHMYVOUGE, WF1 1HD with email address omv.info.service@gmail.com; (the

Supplier or us or we).

2.

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these

Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You

can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3.

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or

profession;

4.

5.

Contract means the legally-binding agreement between you and us for the supply of the Goods;

Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in

the Order;

6.

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to

the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is

long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7.

8.

9.

Goods means the goods advertised on the Website that we supply to you of the number and description as set out in

the Order;

Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set

out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received

from you via the Website;

10. Website means our website www.ohmyvouge.com on which the Goods are advertised.

Goods

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any

description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods

supplied.

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or

specification you provide is accurate.

13. All Goods which appear on the Website are subject to availability.

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We

will notify you of these changes.

Personal information

15. We retain and use all information strictly under the Privacy Policy.

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16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you

expressly agree to this.

Basis of Sale

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order

has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without

delay.

18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting

the Order. It is your responsibility to check that you have used the ordering process correctly.

19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order

(Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us

immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order

you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order

Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any

event not later than the delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier

time.

21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been

entered into unless the variation is agreed by the Customer and the Supplier in writing.

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not

the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate

for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the

Order or such other price as we may agree in writing.

24. Prices and charges include VAT at the rate applicable at the time of the Order.

25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or

otherwise before delivery of the Goods.

Delivery

26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement,

without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to

any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant

circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on

time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances

and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the

Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order

for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)

without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have

been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

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30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the

value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without

also cancelling or rejecting the Order for the rest of them.

31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and

Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or

other taxes, as we will not pay them.

32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason,

subject to the above provisions and provided you are not liable for extra charges.

33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may

charge the reasonable costs of storing and redelivering them.

34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if

reasonably practicable, examine the Goods before accepting them.

Risk and Title

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards

your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by

you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and

without giving us a reason, and without incurring any liability.

38. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right)

by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change

your mind and without giving us a reason, and without liability, except in that case, you must return to any of our

business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you

the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This

does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different

and separate from the Cancellation Rights below.

39. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.

These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the

following circumstances:

a. goods that are made to your specifications or are clearly personalised;

b. goods which are liable to deteriorate or expire rapidly.

40. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or

hygiene reasons, if they become unsealed after delivery;

b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other

items after delivery.

Right to cancel

41. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

42. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the

carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods

over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

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43. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting

out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not

obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may

decide to use the model cancellation form.

44. You can also electronically fill in and submit the model cancellation form or any other clear statement of the

Customer's decision to cancel the Contract on our website www.ohmyvouge.com. If you use this option, we will

communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without

delay.

45. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the

right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

46. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you,

including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the

least expensive type of standard delivery offered by us).

Deduction for Goods supplied

47. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of

unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics

and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This

is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

48. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

a. 14 days after the day we receive back from you any Goods supplied, or

b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

49. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue

delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

50. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you

have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

51. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods

or hand them over to us at

15 Northgate, OHMYVOUGE, WF1 1HD

without delay and in any event not later

than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if

you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of

returning the Goods.

52. For the purposes of these Cancellation Rights, these words have the following meanings:

a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales

or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the

exclusive use of one or more means of distance communication up to and including the time at which the contract

is concluded;

b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a

consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and

services as its object.

Conformity and Guarantee

53. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not

meet the following obligation.

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54. Upon delivery, the Goods will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you

made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)

and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

55. It is not a failure to conform if the failure has its origin in your materials.

56. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer

of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial

scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take

effect at the time the Goods are delivered, and will not reduce your legal rights.

Successors and our sub-contractors

57. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its

obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help

perform its duties.

Circumstances beyond the control of either party

58. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and

the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the

Customer's above rights relating to delivery and any right to cancel, below.

Privacy

59. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with

regard to your personal information.

60. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy

(https://ohmyvouge.com/policies/terms-of-service) and cookies policy (https://ohmyvouge.com/policies/terms-of-

service).

61. For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not

limited to the GDPR.

b. 'GDPR' means the UK General Data Protection Regulation.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

62. We are a Data Controller of the Personal Data we Process in providing Goods to you.

63. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the

course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being

collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

64. For any enquiries or complaints regarding data privacy, you can e-mail: omv.info.service@gmail.com.

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Excluding liability

65. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury

caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i)

loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss

of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because

the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

66. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

67. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in

Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

68. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should

contact us to find a solution

We will aim to respond with an appropriate solution within 2-3 days.

Refund/Return Policy valid in 14 days from order was maded..

Attribution

69. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb

/en).

Model cancellation Form

To

ohmyvouge

15 Northgate

OHMYVOUGE

WF1 1HD

ohmyvouge

15 Northgate

OHMYVOUGE

WF1 1HD

Email address: omv.info.service@gmail.com

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the

following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

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Date

[*] Delete as appropriate.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at omv.info.service@gmail.com. Please note that returns will need to be sent to the following address: 15 NORTHGATE WF11HD WAKEFIELD OHMYVOUGE

019244734494

omv.info.service@gmail.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at omv.info.service@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at omv.info.service@gmail.com.

019244734494

omv.info.service@gmail.com