How to return an item?
Please use the form provided here and make sure your item is eligible for a refund. Filling out the form, please tell us why and if the item is faulty please provide more details.
Use official government site below to check if your item will be accepted for a refund.
Oh My Vouge
Refund Policy: Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.
Please indicate Exchange or Refund on the returning invoice.
You can return any item for a refund within a strict 14 days of delivery tracking confirmation. Please make it clear to us written on the invoice. We will refund the price you purchased your item and can take between 1-4 weeks normally to occur. This includes sale items. All goods will be inspected on return. Please return all products in original packaging, with all tags and labels still attached, completely unworn . The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend you obtain proof of postage/Tracking. Our returns address is:
Oh My Vouge
If you are returning anything from outside of the UK please mark the shipment as 'returned items' to avoid customs charges and products being resent back to you.
We do not cover return costs unless product was wrong, damaged.
We do not accept underwear, swim suits for a refund because of hygiene reasons.
I have ordered a pre-order item.
New collections are available every Thursday at 6pm. It takes 5-7 days for pre-ordered items to arrive to us.
Pre-order items will be processed/dispatched within 10-14 days from the date you made your order.
If you place an order containing pre-order and non-pre order products. Your order will be despatched after we receive delivery of pre-order collection.
No pre-order items
No pre-order items will be despatched same day if ordered before 2pm